Service Level Agreement for Vmware Cloud on Aws

Service Level Agreement for VMware Cloud on AWS: What You Need to Know

As more businesses move to the cloud, it`s essential to ensure that data and applications are protected and available when needed. VMware Cloud on AWS is a popular option for companies that use VMware technology and want to extend their data centers to the cloud. But how can you be sure that VMware Cloud on AWS will meet your business needs? That`s where a Service Level Agreement (SLA) comes in.

What is a Service Level Agreement?

A Service Level Agreement is a contract between a service provider and a customer that defines the level of service that will be provided. In the case of VMware Cloud on AWS, the SLA outlines the availability and performance guarantees of the service.

VMware Cloud on AWS SLA

VMware Cloud on AWS offers a 99.9% uptime guarantee, which means that the service will be available 99.9% of the time. If downtime exceeds this threshold, VMware will provide service credits to the customer.

In addition to the uptime guarantee, the SLA also includes performance guarantees. The SLA states that the service will provide a latency of no more than 25 milliseconds for all virtual machines. If the latency exceeds this threshold, VMware will provide service credits.

The SLA also includes guarantees for maintenance windows, support response times, and security. For example, VMware guarantees that maintenance windows will be scheduled in advance, and support requests will be responded to within a specified timeframe.

What Are Service Credits?

Service credits are financial compensation that is provided to customers when the SLA is not met. In the case of VMware Cloud on AWS, service credits are provided if uptime or performance guarantees are not met. The amount of service credits varies depending on the severity of the outage and the subscription agreement.

Why Is the SLA Important?

The SLA is an essential component of any cloud service because it provides a guarantee that the service will meet the customer`s business needs. Without an SLA, customers would have no recourse if the service did not meet their expectations.

The SLA also gives customers peace of mind that they are working with a reputable service provider that takes their needs seriously. By providing a clear understanding of what the service provides, the SLA encourages transparency and accountability.

Conclusion

If you`re considering VMware Cloud on AWS, it`s essential to review the SLA to ensure that it meets your business needs. The SLA provides a guarantee that the service will be available and perform as promised. By understanding the SLA, you can make an informed decision and ensure that your business is protected in the cloud.